Cancellations and refunds

What to do if you need to cancel your course.

Budget sheet

Cancellations

All VAL courses are subsidised for voluntary and community groups and non-attendance means that this money is lost or that we can run fewer courses in future. In addition we often have waiting lists where places could be filled if appropriate notice of a cancellation is given.

All courses must now be paid for in advance and in full.

  • Cancellations must be made in writing, either email, letter or fax. 
  • A £10 returnable booking fee is now required per session for any free course. If ten days notice is given we will return this fee; if not, and there is a late cancellation or a non-attendance, we will keep the amount.

You may delegate another member of your organisation to attend in your place rather than lose any fees.

To cancel your place please:

Email: training@val.org.uk
Write to: VAL Training, Stringer House, 34 Lupton Street, Leeds LS10 2QW
or fax: 0113 297 7921

Refunds

We offer a full refund for cancelled course bookings providing our terms and conditions are met and we receive 10 working days notice.

With fewer than 10 working days notice you will be charged the full course fee.

For courses that have been awarded the bursary, we will keep the £10 refundable deposit for courses costing up to £40; for those courses over £40 where a balance has to be paid we will keep this amount.

Please let us know as soon as possible if you cannot attend. To let us know about a change in attendance please email training@val.org.uk