Evaluation provides judgments about whether your organisation or project has achieved what it intended and the quality of delivery.


Evaluation is the process of demonstrating the value of your services. It considers the efficiency and effectiveness of your services and the impact on your service users.

Interim evaluation is undertaken at key stages in a project or in your organisation’s development. It is useful as it identifies successful activities and identifies areas which need action.

Summative evaluation takes place at the end of a project or phase of development. It provides really important information for your organisation and funders.

Funders will want you to demonstrate value for money.

Evaluation usually considers quantitative and qualitative data.   

Quality assurance

Quality assurance is the process of demonstrating the quality of your services There are many quality standards available, some are specific to the activities you offer e.g. Investors in Volunteering

PQASSO (Practical Quality Assurance System for Small Organisations) is the only quality standard developed for the third sector by the sector. PQASSO is an excellent starting point for voluntary and community organisations as it guides you through a quality framework, identifying systems and procedures to help you run a successful organisation. Another advantage is its low cost. For more information about PQASSO visit the Charities Evaluation website at www.ces-vol.org.uk/PQASSO

Many larger organisations opt for standards such as:

Measuring Impact

Impact assessment is a major consideration for funders. They want to know that their investment is making a difference to people’s lives. There are many tools available, some are included below.

Outcomes star – helps measure progress and is a useful visual tool

Social return on Investment (SROI) – this is a detailed process which helps attach monetary value to the outputs you deliver.

NCVO has information about many evaluation systems.