Customer Service Helpdesk & Data Administrator

Closing date 28 February 2019
Organisation Leeds Cookery School
Location Leeds Kirkgate Market
Hours Part time
25 per week
Salary £17,000 - £19,000 pro rata
Telephone 0113 240 6677
We are seeking to appoint a Customer Service Administrator to support our Ministry of Food Leeds cookery school, based in Leeds Market. The role will involve supporting the Service Manager to deliver first class customer service and acting as the first point of contact with our funders Reed Momenta.

Our Company
Zest is an independent non-profit organisation and registered charity which offers support and opportunity to people living in disadvantaged areas of Leeds. We aim to address health inequalities and social isolation through activities which improve physical, mental, social, emotional and economic wellbeing. The organisation has its roots in East Leeds, but now works citywide. More information about us can be found on our website;

The Job
The main purpose of this role will be the general operation and smooth running of the Reed Momenta service support helpdesk function, providing customer service and administrative support to the PSS Team, representing Zest in a courteous, proactive and professional manner at all times. Daily data maintenance and updating of the database system, supporting the Service Manager and assisting with internal cookery school matters and planning.

The Ideal Person
Our students come from every walk of life, and we want to be as diverse as they are, so we are keen to hear from candidates from minority backgrounds. However, it’s not about where you’ve come from so much as what you can contribute: we need someone with great organisational skills, good project and customer service administration experience and excellent and accurate IT skills. Needless to say, you will be self-motivated, team-spirited and very flexible, and you will be ready to make your mark from day one. Ideally you will have previous experience working in a busy office environment, providing telephone support, feedback and dealing with enquiries or problems. You will therefore need effective communication skills, be able to update the systems as you go, be able to influence, negotiate and deal appropriately with any identified problems. You will have excellent written and verbal English language skills. You will have worked in a similar customer focused role, with experience of managing multiple service relationships with well-developed service and customer administration skills gained from ‘front line’ experience. Be able to take instruction and guidance from a range of people and act appropriately, being organised with the ability to multi-task and manage time effectively, while achieving customer requirements. Strong IT skills (particularly Microsoft Office, Excel, PowerPoint) with the ability to use Excel, pivot tables, graphs and to explain and present data with the ability to analyse problems, trends, to develop, deliver and present analysis to support the development of workable solutions.          

What we’ll provide in return:
  • The salary range is (17,000 - 19,000 per annum, pro rata)
  • A 25 hour week, working Mon - Fri
  • Company induction & world-class training from Jamie Oliver Ltd
  • 39 days holiday (including stats)
  • Excellent learning & development opportunities
  • Access to our Pension Scheme
  • Fun, inspiration and passion for what we do!
Please send your CV to Chris Clyburn, Service Manager.
Pop into the school to find out more or request a recruitment pack for more information.
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