Facing Hardship? Feel like your in Crisis? New Service Available for Leeds Residents

New Big Lottery Funded Crisis service accepting new clients in the Leeds Area.

Horizons: Supporting Each Other Through Times of Crisis

Horizons: Supporting Each Other through Times of Crisis was launched on 1st July 2016 and is funded by the Big Lottery Fund.

Our project is open to Leeds residents who feel that they are experiencing hardship-related crisis. Our partners on this project are Better Leeds Communities, Leeds Mind and Leeds Age UK.

Project Aim

We aim to reduce the [immediate and medium term] impacts of severe financial hardship crisis experienced by people in Leeds and reduce the level of hardship-related crisis in Leeds overall.

Specific Aims

  • We want to better equip people to manage and exit hardship-related crisis points through peer support, advice and advocacy.
  • To improve the circumstances of people who are experiencing severe financial hardship and/or destitution.
  • To improve the crisis management skills of people who experience hardship crisis.
  • To improve the practice and policy of organisations to tackle hardship crisis.
  • To provide a safe space and increased opportunities for those experiencing hardship crisis to shape policy responses.

What is Hardship-Related Crisis?

We see crisis primarily – but not exclusively- through the prism of: Financial hardship (or destitution), lack of food, lack of fuel (gas and electric), lack of cooking facilities, lack of toiletries, lack of clothes, threat to home, inability to travel or communicate, lack of baby supplies, benefit sanctions or delays, benefit changes, low income, debt, domestic abuse, homelessness (actual and potential), and mental health.

How Do We Deliver this Service?

  • We offer free, independent, professional and impartial advice.
  • We can offer you support with helping you access services, completing application forms or any other assistance you may require.
  • We run free Peer Support workshops and courses to share knowledge and learn valuable life skills to prevent future crisis.
  • We can offer you advocacy support when you feel like you don’t have a voice.
  • We will be offering a Community Exchange program so that you can share your knowledge and expertise with others. 


  • Where are you based? Our offices are based at Better Leeds Communities (formally the Burley Lodge Centre), 42-46 Burley Lodge Road, Leeds, LS6 1QF.
  • Does your project offer home visits? Yes. We prefer if possible to arrange appointments either at Better Leeds Communities or a mutually covenant location but if you or your client has special needs and requires a home visit we be happy to check if this is possible.
  • What is your referral process? We accept referrals from agencies and clients directly. If you are an agency we ask that you complete the a referral form and email it to horizons@betterleeds.org.uk (please contact us for this). Members of the public are free to get in touch with us first to see if they are eligible for assistance on this project.
  • I need a food parcel, do you have them at your centre? We do not have food parcels at our centre but we can issue food bank vouchers for our clients. If you are eligible to receive a food bank voucher we will give you the address of your nearest food bank in which to collect it from.
  • Is there any restrictions for using this service? Crisis can hit at any point of our lives so our service is designed to assist as many people as possible. There is no age limit to use our service (although we require clients to be at least 18 years old as a minimum) nor is location restricted so long as the client lives within a Leeds postal code. For restrictions relating to the type of crises we can assist with, please refer to this FAQ for more information.
  • I have an Immigration/ Asylum/ No Recourse to Public Funds Issue, can you help? We currently do not have any in-house specialists in this field. While we are currently not accepting clients with these types of issues please still give us a call as we may be able to sign post you to another service that may be able to assist. You may be eligible for assistance on the Better Leeds Communities Children Centre Project if you have children under the age of 5. Please give us a call to check.