Victim Support (VS) is an independent charity for people affected by crime and traumatic events across England and Wales.

Our specialist teams provide individual, independent, emotional and practical help to enable people to cope and recover from the effects of crime.   We are not part of the police, the courts or any other criminal justice agency. 

Our services are free and available to everyone, whether or not the crime has been reported and regardless of when it happened.  

With over 40 years’ experience as the leading independent victims’ charity, we know the impact that crime has on people’s lives and what it takes to help them get their lives back on track.  

We work locally to support people affected by crime, and campaign nationally to put their needs first, ensuring that they get the support they need and the respect they deserve. Together, we help people feel safer and find the strength to move forward after crime.  

I am delighted to confirm to you that Victim Support has won the West Yorkshire Victim Referral, Assessment and Local Support Services contract commissioned by the PCC. 

What this means for Children and Young People, is that for the first time in West Yorkshire we will have a team of dedicated Caseworkers and Volunteers who will work directly with children and young people of all ages in relation to all crime types.  

The new contract will run from Monday 26th March 2018 for 3 years, with an option to extend for a further 2 years.    Experienced Caseworkers will support victims with an outcomes focussed support plan framework with emphasis around Criminal Justice, safety and well-being outcomes.

How will the Children’s and Young People’s service work?  

Referrals can be made as detailed below, whether or not the young person has reported the incident to the Police.  

The service runs from 8am – 8pm Monday to Saturday and has 3 full-time dedicated CYP Caseworkers working alongside experienced and trained volunteers.  The service also has non CYP dedicated Caseworkers and volunteers who have received training to support less complex cases when demand levels are high.

Each victim will have a designated Caseworker or volunteer who provides their support.   

Following initial assessment of needs and risks through our triage service, caseworkers will make contact within 48 – 72 hours. 

Where there is immediate concern or risk, safeguarding referrals will be made immediately following triage.  If healthcare or immediate advice is a priority, caseworkers will seek to offer telephone support in the first instance to discuss options, followed up with any face to face support being offered within 48 -72 hours if this is required by the victim.  Within our work we will always ensure the safeguarding of victims is a priority.    

Our delivery model will provide emotional and practical support to victims of all crime types including provision for those who may be reluctant to come forward - young people and males and those victims with individual and specific needs, for example learning disabilities and physical disabilities.   

Support can be provided in the victim’s home or from one of our hubs in each of the 5 districts of West Yorkshire, or other appropriate, safe venues, such as schools, children’s centres etc.  

All Caseworkers will work to robust policies and procedures on the delivery of support in accordance with a support plan. 

Caseworkers will use a case management system to ensure that accurate and appropriate records are maintained to ensure that concerns and support needs are recorded and the support offered to meet those needs is recorded.  

Caseworkers will work in partnership with local agencies to develop partnership working arrangements and protocols to ensure the journey for victims is seamless and is less intrusive as possible to enable a positive experience for the victim in terms of their next stage of recovery where this is required.  

Please note that children and young people suffering sexual violence will be referred to and supported by the WY ISVA service as is the current practice.

How do I refer Children and Young People who are victims of crime to Victim Support?  

To refer by CJSM: send the referral form or email Contact our WY Victim Referral Centre on 0300 303 1971 or make contact through the Victim Support website  

To self- refer via help for victim’s website: 24hr support is also available through our national Supportline facility (not just an answerphone out of hours)  0808 1689 111