Digitising Leeds - Using digital services to access health care

A report about the impact of Covid19 on using digital services to access health care across Leeds.

The Leeds People’s Voices Group (PVG) formed the Digital Inclusion Subgroup to pull together the information on what people were telling them about their experiences using digital services to access health care, and in particular hearing the experiences of those with the greatest health inequalities. 

This work has looked at where digital was getting things right for people and also where digital might not be the right mechanism to deliver specific services.

The briefing has identified the main barriers for people around using digital as well as making recommendations for the Leeds health and care system and individual organisations to ensure that the move to digital does not further increase the inequalities gap in Leeds.   

The briefing also importantly highlights that this is a changing and evolving landscape so people’s experiences need to be understood in real-time as future planning takes place.

In light of this the PVG will act as a hub of insight and information gathered about people’s experiences. A quarterly citywide update will be developed, with a focus on the voice of people with the greatest health inequalities.   

To become part of this work please email Healthwatch Leeds at info@healthwatchleeds.co.uk

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