All Training courses

Training of relevance to third sector organisations in Leeds from various providers. Note the quality of training is the responsibility of the providers. Providers can upload relevant courses via their Doing Good Leeds account.

Provided by Voluntary Action Leeds
Description

This is a free course for groups starting from scratch that are based in Leeds.

This workshop will enable new groups, starting from scratch to draft a constitution and to understand the other tasks that they need to carry out in order to become a small established group and to be able to apply for small funding grants.

ONLY AVAILABLE TO LEEDS BASED SMALL GROUPS AND 3RD SECTOR ORGANISATIONS IN LEEDS.

Please note as this course is a free course if you book a place and are unable to attend for any reason (i.e. illness, or other circumstances) and cannot send another colleague in your place, please let us know as soon as possible. If you give us less than 14 days notice you will be charged a £10 non attendance fee.

Venue Little London Community Centre
Oatland Lane Leeds LS7 1HF
Learning outcomes Draw up a set of rules (this is called the constitution) and membership form. Open a bank account in the name of the group. Know where to go to get help with book keeping and accounts. Know where to go to get help to draw up a Safeguarding Policy. Know how to action plan. Learn about health checks.
Suitable for New groups, starting from scratch who wish to set up a small community group (unincorporated association). This workshop is not intended for people who want to incorporate as a community interest company or to register as a charity.
How to book
Click to book
Cost FREE

Positively Dealing with Stress

29 January at 10:00am to 1:00pm
Provided by Voluntary Action Leeds
Description In our sector we are facing a challenging landscape which can often lead to us dealing with increased workloads and stress. This course is designed to take a practical look at what stress is and how we can deal with in in positive ways in our workplaces. This is not about eliminating stress, it’s about managing it.
Venue Voluntary Action Leeds
Stringer House 34 Lupton Street Leeds LS10 2QW
Learning outcomes Understanding what stress means to you. How to positively approach stress. How to be proactive in eliminating stress. How to manage stress.
Suitable for This course is suitable for those wanting practical solutions to stress and understanding why we become stressed. Focused on eliminating the causes of stress as well as using it to benefit you.
How to book
Click to book
Cost VAL Essentials Subscriber £48 - Non Val Essentials Subscriber £60

Risk Assessing

29 January at 10:00am to 1:00pm
Provided by Voluntary Action Leeds
Description

This course explores the values and importance of Risk Assessing and will include a range of tools that will support workers when assessing risk.

Venue
Voluntary Action Leeds Stringer House 34 Lupton Street, Hunslet, Leeds LS10 2QW
Learning outcomes Give an understanding of the importance of risk assessment and current applicable legislation. Promote awareness and understanding of what constitutes a hazard. Promote understanding of the 5 steps of carrying out a risk assessment. Give an understanding of different control measures and how these might be implemented. Understand the importance of risk assessments and current applicable legislation. Understand what constitutes a hazard.
Suitable for This course is aimed at all staff and volunteers working in health and social care.
How to book
Click to book
Cost VAL Essentials Subscriber £48 - Non Val Essentials Subscriber £60
Provided by Community Links Training
Description

The course looks at the concept of risk, what it is, why we may assess risk, who benefits (or not) from risk assessment and how we can complete a risk assessment. 

Threats to effective risk assessment, ways in which services may pose a risk to their users and the limitations of risk assessment will also be considered.

Venue CL Training Centre
Leeds LS8
Learning outcomes At the end of the course participants will be able to: • Discuss what is meant by risk and therapeutic risk-taking • Identify the purpose and limits of risk assessment • Specify the links between risk assessment and care and relapse planning • Complete a FACE risk assessment for a client
Suitable for This one-day course is for those who use or wish to use FACE risk profiles as part of their overall risk assessment and management practice.
How to book To book your space please contact us at training@commlinks.co.uk
Cost £99 per delegate

Applying for Small Grants

30 January at 9:45am to 12:45am
Provided by Voluntary Action Leeds
Description

This course will help your group to apply successfully for a small grant of a few hundred pounds up to around £10,000 to help run and expand your activities and services. We will identify how best to approach a range of funders e.g. local council funds, national lottery pots, trust funding such as Leeds Community Foundation and small charitable trusts and one-off funds, by looking at what makes a successful application form and know how they will be assessed. Please bring along any small grant form you are planning to complete or have drafted to refer to in the session. We can offer you support by e-mail following the course to give you feedback on your draft bid.

Venue Fairfield Community Centre
Fairfield Terrace Leeds LS13 3DQ
Learning outcomes Be aware of what funders want to know about your group and project/activity. Answer key questions on application forms. Know how bids are assessed. Get feedback on your draft application (if you have one).
Suitable for The course is suitable for: any voluntary/community group or individuals who are thinking of starting a new group, to completing funding application forms and letters.
How to book
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Cost VAL Essentials Subscriber £48 - Non Val Essentials Subscriber £60

Health and Safety Level 2

30 January at 10:00am to 4:30pm
Provided by Voluntary Action Leeds
Description

This is a full day session that is aimed at anybody that requires a course in Health & Safety awareness. This is a certified Level 2 course. The training cost includes the £12 certificate fee.

Venue Voluntary Action Leeds
Stringer House, 34 Lupton Street, Hunslet, Leeds, LS10 2QW
Learning outcomes Understand roles and responsibilities for health, safety and welfare in the workplace. Understand how risk assessments contribute to Health & safety. Understand how to identify and control the risks from common workplace hazards. Know the procedures for responding to accidents in the workplace.
Suitable for This course is aimed at all staff and volunteers working in health and social care.
How to book
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Cost VAL Essentials Subscriber £82 - Non Val Essentials Subscriber £102 This includes the £12 certificate fee.
Provided by GIPSIL
Description

Course content: An overview, setting out the duties which local authorities have in relation to homeless people. This session includes the amendments introduced by the Homelessness Reduction Act 2017.


Methods: will include direct trainer teaching; group discussion; exercises and example case studies, as well as the opportunity for questions. Course materials will be given to each participant.

Venue GIPSIL Community Support Centre
1 Woodfield Court LEEDS LS8 3NT
Learning outcomes The course will give an overview of the legislation in respect of homelessness, including the Homelessness Reduction Act 2017.
Suitable for Support Workers and Generalist Advice Workers.
How to book Booking forms available by contacting sarah.duffy@engageleeds.org.uk or carole.denton@gipsil.org.uk and through GIPSIL's website.
Cost £60 per place
Provided by Community Links Training
Description Enables participants to become more psychologically informed about the development of personality and personality disorders. 

It will focus on the development of personality using the therapeutic model of schema therapy to explore the impact of early life experiences on the adult self. The course uses a range of learning activities i.e. presentation, group work, self-reflection and reflective practice.
Venue CL Training Centre
Leeds LS8
Learning outcomes At the end of the course participants will be able to: • An understanding of the development of personality • Explored how someone’s past experiences can affect the present • An overview of personality disorder diagnosis • Relate schema therapy to personality disorder • Have reflected on their own practice
Suitable for This one-day course is aimed at anyone interested in developing their understanding of personality difficulties and disorders.
How to book To book your space please contact us at training@commlinks.co.uk
Cost £99 per delegate
Provided by Community Links Training
Description This course aims to provide an overview of the key components of the Mental Capacity Act (2005) and Mental Health Act (1983/2007).  

This half-day basic awareness course will provide staff with an understanding of the Mental Capacity Act and Mental Health Act. This course highlights key responsibilities to ensure that staff are working to best practice and are compliant to these acts.
Venue CL Training Centre
Leeds LS8
Learning outcomes At the end of the course participants will have: • An understanding of the key components of the MCA and MHA • Identified your key responsibilities and how to work within these acts • An awareness of how these laws impact service users, families and carers • Identified sources of professional support
Suitable for Suitable for anyone who wishes to learn more about this topic.
How to book To book your space please contact us at training@commlinks.co.uk
Cost £50 per delegate
Provided by Leeds LGBTQ+ Health Inclusion Project
Description The Leeds LGBTQ+ Health Inclusion Project will be running a training session for health and social care professionals. It will cover awareness of the health needs for LGBTQ+ people who are also either autistic, have a learning disability or mental health difficulties.<br><br>Refreshments will be provided. We will also provide a free lunch at the end of the training. It is free to attend this training session.<br><span><br>However, to come along, you must book a place in advance.</span>
Venue Room 16, Unity Business Centre
Unity Business Centre, 26 Roundhay Road Leeds LS7 1AB
Learning outcomes
Suitable for Health and social care professionals working with LGBTQ+ people who are also either autistic, have a learning disability or mental health difficulties.
How to book Email the LGBTQ+ team at lgbtinclusion@advonet.org.uk or call the Advonet office on 0113 244 0606 and ask for Georgina or Nahida.
Cost Free
Provided by GIPSIL
Description

Course content: This course will help you if your clients rely on sickness or disability benefits. It will give you a broad understanding of who can still get ESA, how UC treats people who are sick and how someone's sickness or disability is assessed by ESA, UC and PIP. It will examine the main problem areas and give you knowledge and confidence to help your clients to claim and keep these benefits. 


Methods: A mixture of tutor input, discussion among participants and practical exercises. A course pack will be given to each participant.

Venue GIPSIL Community Support Centre
1 Woodfield Court LEEDS LS8 3NT
Learning outcomes The course will provide an overview of the main sickness and disability benefits.
Suitable for Suitable for Support Workers and Generalist Advice Workers.
How to book Booking forms can be obtained through contacting sarah.duffy@engageleeds.org.uk or carole.denton@gipsil.org.uk or through GIPSIL's website.
Cost £60 per place

Minute Taking Skills

6 February at 10:00am to 1:00pm
Provided by Voluntary Action Leeds
Description

Taking minutes at any meeting can be confusing, stressful and time-consuming. Find out what you should be recording, how changing the format of an agenda can help the meeting to stay on track and what you can do to make meetings a more effective use of everyone’s time.

Venue Voluntary Action Leeds
Stringer House 34 Lupton Street, Hunslet, Leeds LS10 2QW
Learning outcomes The role of the minute-taker in recording meetings. What to record and what to leave out of Minutes. How to set an agenda that keeps the meeting on track. Tips to make meetings go more smoothly. Scheduling communication to maximise efficiency.
Suitable for For anyone who takes minutes at any sort of meeting.
How to book
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Cost VAL Essentials Subscriber £48 - Non Val Essentials Subscriber £60

Measuring Outcomes and Impact

11 February at 9:30am to 12:30pm
Provided by Voluntary Action Leeds
Description

This course is aimed at voluntary and community organisations who want to demonstrate the difference their project makes.  We will cover clarifying and evidencing outcomes to support funding applications and demonstrate the impact of your work.

Venue Voluntary Action Leeds
Stringer House, 34 Lupton Street, Hunslet, Leeds, LS10 2QW.
Learning outcomes Developing aims, outcomes and indicators. Methods of measuring and evidencing the progress and impact of your work. Planning your monitoring and evaluation. What funders look for in bids.
Suitable for This course is aimed at voluntary and community organisations who want to demonstrate the difference their project makes.
How to book
Click to book
Cost VAL Essentials Subscriber £48 - Non Val Essentials Subscriber £60

DIY Accounts in Excel FREE Course

11 February at 10:00am to 1:00pm
Provided by West Yorkshire Community Accounting Service (WYCAS)
Description

This 3 hour workshop will use a free template and give you the confidence to set up a bookkeeping system on a spreadsheet.

Laptops and materials are provided. Your WYCAS tutor will lead the session, working through a practical exercise, so that you will be able to set up and use a spreadsheet recording method for your organisation.

This course is not available for online booking.

Please contact the course organiser for booking details.

Venue WYCAS
Stringer House, 34 Lupton Street, Leeds, LS10 2QW
Learning outcomes This course will show you the structure of the linked spreadsheet, help you set up a fictional organisation, with categories of income and spend, restricted funds and bank and cash accounts. Show you how to reconcile the bank transactions to the spreadsheet, and review how the inputs produce a finance report for use in the year.
Suitable for Anyone looking to set up a book keeping system. A basic ability to use a spreadsheet is needed.
How to book Please visit the WYCAS website: http://www.wycas.org.uk/training/current-training/ for further booking information.
Cost £0
Provided by Voluntary Action Leeds
Description

This session will help organisations bid for contracts.  It will ensure organisations know what they need to have in place in order to be eligible to apply and help them understand how to complete a successful SSQ (Standard Selection Questionnaire) and tender. A commissioner from LCC will give support and advice during the session. 

Leeds City Council, NHS CCGs and other public sector bodies are keen to contract with third sector organisations to provide services through the commissioning process which involves the assessment of a community’s needs and buying in organisations to provide services to meet those needs. 

Please note as this course is a free course if you book a place and are unable to attend for any reason (i.e. illness, or other circumstances) and cannot send another colleague in your place, please let us know as soon as possible. If you give us less than 14 days notice you will be charged a £10 non attendance fee.

Venue Voluntary Action Leeds
Stringer House 34 Lupton Street Leeds LS10 2QW
Learning outcomes Understand the commissioning process (including the commissioning cycle). Check your organisation is ready to bid and identify any risks. Guide you through completing a PQQ and tender – looking at answers to key questions. Understand what commissioners look for in a successful bid and how they are scored. Where to find information, help and support – and get feedback on your draft tenders.
Suitable for Any voluntary or community sector organisation planning to bid, or in the process of bidding, for a contract from a public sector provider, and for staff who are new to bidding for contracts.
How to book
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Cost FREE TO LEEDS BASED ORGANISATIONS
Provided by Voluntary Action Leeds
Description

The training aims to provide you with an understanding of the basics of cyber security in a small charity, and what steps you should be taking to protect your organisation.

Throughout the session, we will help you understand the content through real life examples, videos and most importantly by removing the jargon that can make cyber security seem difficult to understand.

Venue Voluntary Action Leeds
Stringer House 34 Lupton Street, Hunslet, Leeds LS10 2QW
Learning outcomes What cyber attacks could a small charity fall victim to. What simple steps can you take to enhance your cyber security. What should we do if we suffer a cyber attack.
Suitable for This course is suitable for voluntary and community organisations in Bradford District and Leeds. No computer expertise needed! Trustees, staff and volunteers welcome.
How to book
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Cost FREE TO LEEDS & BRADFORD BASED ORGANISATIONS

Public Speaking Course

12 February at 10:00am to 4:30pm
Provided by Voluntary Action Leeds
Description

During this day long course we explore the nature of public speaking and how to identify what type of public speaker everyone is. We cover a practical session in how to manage nerves and the keys to essential preparation to make any speech a success. Participants will not be forced to speak in front of the group, rather we will be focusing on developing confidence. The group will then learn how humans behave as tribes and how we can use that tribal nature to change attitudes and opinions.

Venue Voluntary Action Leeds
Stringer House, 34 Lupton Street, Hunslet, Leeds LS10 2QW
Learning outcomes A clear definition of public speaking. To identify what kind of speaker you are. To understand how humans behave as tribes. To understand the role of practice and performance in public speaking. To have practical tips on dealing with nerves. To understand the format of a good speech.
Suitable for This training is designed for people who would like to learn the basic skills of public speaking and learn practical tips on how to be a better public speaker.
How to book
Click to book
Cost VAL Essentials Subscriber £70 - Non Val Essentials Subscriber £90
Provided by Basis Training (Basis Yorkshire)
Description Our team of frontline specialist Child Sexual Exploitation (CSE) practitioners have developed this one day CPD accredited course to share their experience, tools, techniques and resources they find particularly effective and have developed over years of working with victims of CSE.

This is a highly participatory course with the key focus being on practical support and exploring challenges and responses in a safe space.

The course is run by one of our experienced and passionate frontline practitioners, whose profile can be found here: https://basisyorkshire.org.uk/team-members/devin-kelly/.

Please let us know if you have any access needs or specific dietary requirements.

Please note: refunds will only be available if notice is given 14 days before the event.
 
Venue Basis Training Room
94 North Street Leeds LS2 7PN
Learning outcomes This course covers: - Understanding and having the tools and resources for working with denial/resistance - How to work with ‘resistant’ young people Working with those identified at high risk or currently experiencing CSE - Working with Roma, BME groups and learning disabilities - Dealing with disclosures effectively Understanding the links between victims becoming perpetrators, and how to work with this group - Develop a better understanding of working with young people who have additional needs and how to support those that fall into this category - Implementing problem solving techniques - Tips and feedback to workers from young people themselves
Suitable for Attendees should have a solid understanding of CSE, risk factors and vulnerabilities. They should have a direct working relationship with young people at significant risk of CSE (or supervising a practitioner with similar responsibilities). This can include: social workers, pastoral care staff, residential care staff, police, MST staff, youth offending workers.
How to book Tickets can be found here: https://www.eventbrite.co.uk/e/advanced-complexities-of-cse-in-practice-tickets-71507295245.
Cost Your £90 ticket will include:- Lunch and refreshments during breaks - Training pack, including list of relevant publications- Course certificate

Safeguarding Adults Level 1 Training

13 February at 9:30am to 12:30pm
Provided by Community Links Training
Description To establish an understanding of best working practice in offering support and to understand procedures when reporting abuse and procedures following an alert.  

It looks at the potential signs and signals of abuse and fulfilling your duty to pass on any disclosures or allegations. It covers how to address any immediate safety or protection needs of the alleged adult at risk including the recording of the incident in your workplace.
Venue CL Training Centre
Leeds LS8
Learning outcomes At the end of the session participants will be able to: • Understand key terminology and legislation in relation to safeguarding adults • Identify common types of abuse and neglect • Understand the principles of best practice • Understand local safeguarding protocols and procedures.
Suitable for This half day course is aimed at all staff working with adults at risk but that who do not have a supervisory or management role.
How to book To book your space please contact us at training@commlinks.co.uk
Cost £50 per delegate

How to Register as a Charity

13 February at 9:45am to 12:45pm
Provided by Voluntary Action Leeds
Description

This half day session will help you to understand the process of completing an online application to become a charity, what the requirements are and when you need to complete this process.

Venue Voluntary Action Leeds
Stringer House, 34 Lupton Street, Hunslet, Leeds LS10 2QW
Learning outcomes Identify whether you meet the public benefit test necessary for your application. Understand the benefits of registering as a charity. Enable you to ask questions and get support to prepare you for the online application process.
Suitable for Any voluntary sector group who will be thinking about registering as a charity in the near future, you will need to be near the income level of £5k per year.
How to book
Click to book
Cost VAL Essentials Subscriber £48 - Non Val Essentials Subscriber £60

Understanding Leadership

13 February at 10:00am to 4:30pm
Provided by Voluntary Action Leeds
Description

A key part of my leadership training is enabling people to understand that they already have the skills to be great leaders and that leadership isn't something that is out of their reach. It focuses on their journey to leadership and how that journey has made them qualified to lead and create change. We also explore motivators and how to best understand peoples' motivation in order to effectively lead them. During this day long course we explore different leadership styles and how they can be best used to approach situations to help bring people on board.

Venue Voluntary Action Leeds
Stringer House, 34 Lupton Street, Hunslet, Leeds, LS10 2QW.
Learning outcomes A clear definition of Leadership. To identify what kind of leader you are. To understand what motivates us. To understand the role of a leader within groups. To have practical tips on being an effective and inspiring leader.
Suitable for This training is designed for people who are new to a leadership/management role or who are wanting to become leaders within their organisation.
How to book
Click to book
Cost VAL Essentials Subscriber £70 - Non Val Essentials Subscriber £90
Provided by GIPSIL
Description

Course content: This course will cover the essential elements of housing law most relevant to support work staff, including the importance of identifying housing status and an overview of related possession proceedings, covering required notices and documentation.


Methods: will include direct trainer teaching; group discussion; exercises and example case studies, as well as the opportunity for questions. Course materials will be given to each participant.

Venue GIPSIL Community Support Centre
1 Woodfield Court LEEDS LS8 3NT
Learning outcomes The course covers several essential elements of Housing Law relevant to support work.
Suitable for Course suitable for Support Workers and Generalist Advice Workers.
How to book Booking forms available through contacting sarah.duffy@engageleeds.org.uk or carole.denton@gipsil.org.uk and through GIPSIL's website.
Cost £60 per place.
Provided by Lifelong Learning Centre, University of Leeds
Description
Pathways to Higher Education for Adults
A taster day of preparation courses and degrees for mature students at the University of Leeds. Information on support and finance plus tasters of two courses for
mature students:
- Preparation for Higher Education (PHE) ,a part - time evening foundation year
- Professional Studies, an interdisciplinary degree. 

Here is what some of last years participants thought...
“I realised how flexible it is - it definitely feels more achievable.”
“A very good insight to the courses, loved hearing other students
stories.”
Venue Lifelong Learning Centre, University of Leeds
Marjorie & Arnold Ziff Building University of Leeds LS2 9JT
Learning outcomes Try out a taster session of these courses and: - See a university campus and meet tutors and mature students - Discover how you can fit study around your commitments - Learn about the financial support available for adult learners
Suitable for This one day, free taster day is suitable for adults considering university for the first time.
How to book Lunch is provided and there are a limited number of pre-school childcare places available. Please book 10 days before the event if you require childcare. Book online: pathwaysfeb20.eventbrite.co.uk For more info contact Greg Elliott T: 0113 343 1770 E: lifcandp@leeds.ac.uk
Cost Free.
Provided by Forward Leeds
Description Objectives:
  • The effects, risks and impact of Synthetic Cannabinoid Receptor Agonists (Spice)  
  • Nitrous Oxide
  • Peer led research into other Pills and Powders
  • Harm Reduction Messages
  • To increase awareness of the types of support that individuals and their families can access in Leeds.  
Venue PHRC
Public Health Resource Centre - Technorth, 9 Harrogate Road, Chapel Allerton, Leeds, LS7 3NB
Learning outcomes
Suitable for
How to book To book a place on any of the training courses detailed above please contact below for an application form : prevention@forwardleeds.co.uk
Cost FREE

Paediatric First Aid Level 3 - Two Day Course

19 February at 10:00am to Thursday 20 February at 4:30pm
Provided by Voluntary Action Leeds
Description

To provide Paediatric First Aid, required by those working with children, as child minders or in nurseries and schools. This qualification is recognised by Ofsted, SURESTART and EYFS. The course fee can be found below. This includes the cost of your certificate.

Venue Voluntary Action Leeds
Stringer House, 34 Lupton Street, Hunslet, Leeds, LS10 2QW.
Learning outcomes Understand roles and responsibilities. Be able to assess an emergency situation. Provide first aid for an unconscious infant and child. Provide first aid for an unresponsive infant and child (CPR). Administer first aid to a choking infant and child. Provide first aid for an infant and child in shock. Understand and provide first aid for an infant and child with anaphylaxis. Administer first aid to an infant or child with broken bones. Administer first aid to an infant or child with head injuries. Deal with an infant and child with suspected spinal injuries. Administer first aid to an infant and child with conditions affecting eyes, ears and nose. Understand how to administer first aid to an infant and child with chronic medical condition or sudden illness. Administer first aid to infant and child suffering from extreme heat or cold. Administer first aid for burns and scalds. Understand how to deal with case of sudden poisoning. Deal with bites and stings. Deal with minor injuries. Deal with fits and seizures. Understand how to complete records.
Suitable for Anyone working with children in nurseries and schools as well as childminders
How to book
Click to book
Cost VAL Essentials Subscriber £152 - Non Val Essentials Subscriber £192

Food Hygiene Level 2

21 February at 10:00am to 4:30pm
Provided by Voluntary Action Leeds
Description

This is a full day session that will aim to provide a more in-depth understanding of Food Hygiene. The certificate is valid for 3 years and is a Level 2 Food Hygiene course for people working directly with food. The course fee can be found below. This includes the £12 certificate fee.

Venue Voluntary Action Leeds
Stringer House 34 Lupton Street, Hunslet, Leeds LS10 2QW
Learning outcomes Understand the importance of keeping him/ herself clean and hygienic. Understand the importance of keeping the work areas clean and hygienic. Understand the importance of keeping food safe.
Suitable for This course is for anybody who is interested.
How to book
Click to book
Cost VAL Essentials Subscriber £82 - Non Val Essentials Subscriber £102
Provided by Voluntary Action Leeds
Description

This full day introductory session explores different community development definitions and approaches, and some of the challenges facing communities and community development workers. It is participative, using a range of different group activities in an informal atmosphere. 

Venue Voluntary Action Leeds
Stringer House 34 Lupton Street, Hunslet, Leeds LS10 2QW
Learning outcomes Identify examples of different kinds of community and different models of community development. Analyse barriers to communities getting their voices heard and ways to minimise these. Identify ways to support working together, both within and between communities. Define the key elements and limits of the community development role.
Suitable for This course is suitable for people working to support communities, whether in paid or unpaid roles. No prior knowledge is assumed, but participants are encouraged to share experiences and examples.
How to book
Click to book
Cost VAL Essentials Subscriber £70 - Non Val Essentials Subscriber £90
Provided by Forward Leeds
Description Objectives:
  • To provide practitioners with up to date information in regards to adults alcohol use, including government guidance and recommendations.
  • For participants to revise their knowledge about the effects of alcohol on adults.
  • To provide tools for practitioners to use to help assess adults appropriately for alcohol use and to be able to identify the level of risk associated with their use.
  • To provide resources and techniques to build confidence across the Leeds workforce in delivering early interventions and brief advice to adults around their alcohol use.
  • To increase awareness of the types of support that adults can access in Leeds for those people whose alcohol use is assessed at high risk. 
Venue Public Health Resource Centre ( PHRC)
PHRC Tech North Harrogate Rd LS73NB
Learning outcomes
Suitable for
How to book Prevention@forwardleeds.co.uk to request an application form
Cost Free

Focus on Customers

25 February at 10:00am to 1:00pm
Provided by Voluntary Action Leeds
Description

Whether service users, members of the public, volunteers or other members of staff, recognising and promoting an excellent customer experience benefits the organisation, reduces the stresses and strains of challenging situations and makes work more satisfying.

Venue
Voluntary Action Leeds Stringer House 34 Lupton Street, Hunslet, Leeds LS10 2QW
Learning outcomes You will discover: The most important skills required for excellent customer experiences. How to find out what customers really, really want. How to calm situations and help the customer to solve their own problems. The satisfaction and reward of making people happy without ‘giving in’.
Suitable for For people working on the front line with customers, service users and visitors, in person or over the phone.
How to book
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Cost VAL Essentials Subscriber £48 - Non Val Essentials Subscriber £60

Dealing with Difficult People

25 February at 1:30pm to 4:30pm
Provided by Voluntary Action Leeds (VAL)
Description

There’s no such thing as people who want to be ‘difficult’ but that’s often how we experience their behaviour. Dealing with them requires a set of techniques that can actually enhance all your relationships, so they are really worth working on.

Venue Voluntary Action Leeds
Stringer House, 34 Lupton Street, Hunslet, Leeds LS10 2QW.
Learning outcomes You will discover: Straightforward techniques to minimise difficult behaviours. How to defuse angry and aggressive situations. How to protect yourself from negativity and distress.
Suitable for For anyone working in situations where ‘difficult people’ are a problem
How to book
Click to book
Cost VAL Essentials Subscriber £48 - Non Val Essentials Subscriber £60