Focus on Customers

When 21 May at 10:00am to 1:00pm
Provided by Voluntary Action Leeds
Description

Whether service users, members of the public, volunteers or other members of staff, recognising and promoting an excellent customer experience benefits the organisation, reduces the stresses and strains of challenging situations and makes work more satisfying.

Venue Voluntary Action Leeds
Stringer House, 34 Lupton Street, Hunslet, Leeds, LS10 2QW
Learning outcomes You will discover: The most important skills required for excellent customer experiences. How to find out what customers really, really want. How to calm situations and help the customer to solve their own problems. The satisfaction and reward of making people happy without ‘giving in’.
Suitable for For people working on the front line with customers, service users and visitors, in person or over the phone.
How to book
Click to book
Cost VAL Essentials Subscriber £48 - Non Val Essentials Subscriber £60