All Training courses

Training of relevance to third sector organisations in Leeds from various providers. Note the quality of training is the responsibility of the providers. Providers can upload relevant courses via their Doing Good Leeds account.

The Prince's Trust Team Programme

7 January at 9:00am to Friday 29 March at 4:00pm
Provided by Leeds City College
Description The Prince's Trust Team Programme is a 12 week, full-time course with a nationally recognised qualification for young people aged 16-24. The aim is to build confidence, motivation and skills by working in a team to benefit the local community. 

What happens on Team?
Week 1 - Induction
Getting to know each other, setting goals and planning for the coming weeks.

Week 2 - Residential
A residential course to build and test team skills, confidence and a sense of responsibility for others. This gives young people a chance to break free from their current situation.

Week 3 to 6 - Community Project
The Team selects, plans, fundraises for and carries out a project that will benefit the local community.

Week 7 and 8 - Work Placements
An opportunity for young people to practise the skills they have developed in the workplace, and away from their Team.

Week 9 - Next Steps
A week to provide support for transition beyond the programme, including CV writing skills and interview techniques.

Week 10 and 11 - Team Challenge
The Team carry out a challenging experience helping others within the local community.

Week 12 - Presentation
Team and personal progress is reviewed, and a presentation is made to friends and family to present their achievements from the course.
Venue Leeds City College Park Lane Campus
Park Lane Leeds LS3 1AA
Learning outcomes See above
Suitable for The Team programme is suitable for young people aged 16-24 who are not in employment, education or training. We accept young people from all background and areas of Leeds. There are no formal entry requirements, just a positive attitude.
How to book Please contact Amy Lassu for more information. amy.lassu@leedscitycollege.ac.uk 07554 413450
Cost The course is free to attend and will not affect any benefits being claimed. For eligible young people, free bus travel and lunches are provided.

Customer Service Course

14 January to Friday 25 January
Provided by AIM Foundation
Description
This completely free Customer Service Course has been designed to prepare a learner for work in a customer service role or where using a telephone will be a part of their role. 

The total length of the course is 2 weeks (10 working days) starting from the 14th of January 2019.
Upon completing the course you will have a Level 2 qualification in customer service and we will help you apply for a customer service role with SSP Food Travel Experts UK who have funded your customer service course!
If your course and application for the customer service role is successful you will attend an interview on site and get a feel for the role and environment you will be working in.
If you are placed into a customer service role after your interview we will check in with you regularly to check how you are finding your new role and also place you on an additional FREE level 2 VRQ in understanding excellence in Customer Service and Hospitality. 

Course Benefits 
  • Improve your CV with a new qualification
  • £60 on completion of the course to cover travel expenses
  • Fully Funded Course
  • Opportunity to use your new skills in a great job role and Leeds Bradford Airport
  • The Opportunity to take a second fully funded Course should you be placed into work at Leeds Bradford Airport.
Should you be successful in your application after the course you will be working for SSP Food Travel Experts; and Established, multi-billion pound company in the retail area of the terminal at Leeds Bradford Airport.

Travel
There are great transport links to Leeds Bradford Airport, riding the bus is only £10 a week with your ID pass and there is FREE parking on-site for SSP Employees.
Venue To Be Confirmed (Leeds/Bradford)
Learning outcomes Qualifications cover: - Supporting The Customer Service Environment - Delivery of Effective Customer Service - Self Management Skills - Understanding Employment Responsibilities and Rights - Preparing for an Interview - Working in a Team - Solving Work Related Problems - Setting and Meeting Targets at Work The course consists of the following units and qualifications: - Level 2 in Customer Service - Level 2 in Employability and Personal Development
Suitable for Entry Requirements: - Be committed and willing to learn - Have a good understanding of Maths and English - Be eligible to work in the UK - Be unemployed - Be age 19+ - Be Claiming benefits
How to book Get in contact with carol@aimapprenticeships.co.uk or via 01245 392 075
Cost FUNDED (Free)
Provided by Think Employment
Description
This is a free training course starting on 25 March 2019.
Training runs Monday to Friday 9:30am-4:00pm from our learning centre in Leeds.
Training will cover the basics of Hospitality.
Learners will also benefit from our in-house recruitment service to help them find a job.
 
To be eligible for this course you must:
Be over the age of 19
Have lived in the UK or EU for at least 3 years
Be in receipt of a work related benefit or on a low income wage
Venue Think Employment Leeds
Unit 4, St David’s Court David Street, Leeds LS11 5QA
Learning outcomes Introduction to Hospitality Delivering efficient and reliable customer service Health, safety and security in retail Basic food and drink preparation Equality and Diversity in the workplace
Suitable for To be eligible for this course you must: Be over the age of 19 Have lived in the UK or EU for at least 3 years Be in receipt of a work related benefit or on a low income wage
How to book Call Think Employment on 0800 433 7042.
Cost Free

Free Retail Training

25 March at 9:30am to Friday 29 March at 4:00pm
Provided by Think Employment
Description
This is a free training course starting on 11 March 2019.
Training runs Monday to Friday 9:30am-4:00pm from our learning centre in Leeds.
Training will cover the basics of Sales and Customer Service.
Learners will also benefit from our in-house recruitment service to help them find a job.
 
 
To be eligible for this course you must:
Be over the age of 19
Have lived in the UK or EU for at least 3 years
Be in receipt of a work related benefit or on a low income wage
Venue Think Employment Leeds
Unit 4, St David’s Court David Street, Leeds LS11 5QA
Learning outcomes Understanding the business of Retail How to provide excellent Customer Service Important Health, Safety and Security information Understanding the Retail selling process Equality and Diversity in the workplace
Suitable for To be eligible for this course you must: Be over the age of 19 Have lived in the UK or EU for at least 3 years Be in receipt of a work related benefit or on a low income wage
How to book Call Think Employment on 0800 433 7042.
Cost Free

Free Employment Pathways Training

1 April at 9:30am to Friday 5 April at 4:00pm
Provided by Think Employment
Description
This is a free training course starting on 1st April 2019.
Training runs Monday to Friday 9:30am-4:00pm from our learning centre in Leeds.
Training will cover Life and Living skills and will allow learners to chose 1 of 8 free pathways to help them into work.
These include: Sage bookkeeping, Digital Tachograph Card, Basic Food Hygiene, DBS check, CSCS card, Driving Licences Theory test, Asbestos Awareness, and Provisional Driving licence.
 
Learners will also benefit from our in-house recruitment service to help them find a job.
 
 
To be eligible for this course you must:
Be over the age of 19
Have lived in the UK or EU for at least 3 years
Be in receipt of a work related benefit or on a low income wage
 
Venue Think Employment Leeds
Think Employment Leeds Unit 4, St David’s Court David Street, Leeds LS11 5QA
Learning outcomes Life and Living Skills. Money Management. Equality and Diversity.
Suitable for Anyone unemployed and looking for work.
How to book To book, call Think Employment on 0800 433 7042.
Cost Free.

Free Warehouse Training Course

8 April at 9:30am to Friday 12 April at 4:00pm
Provided by Think Employment
Description
This is a free training course starting on 8th April 2019.
Training runs Monday to Friday 9:30am-4:00pm from our learning centre in Leeds.
Training will cover the basics of a job in the Warehouse industry.
Learners will also benefit from our in-house recruitment service to help them find a job.
 
 
To be eligible for this course you must:
Be over the age of 19
Have lived in the UK or EU for at least 3 years
Be in receipt of a work related benefit or on a low income wage
 
Venue Think Employment Leeds
Think Employment Leeds Unit 4, St David’s Court David Street, Leeds LS11 5QA
Learning outcomes Understanding the Warehouse industry. Manual handling. Health and Safety. Common Warehouse equipment. Problem solving and team working. Equality and Diversity in the workplace.
Suitable for Anyone looking to get into the warehouse industry.
How to book To book, call Think Employment on 0800 433 7042.
Cost Free.

Free Customer Service+ Training

15 April at 9:30am to Thursday 18 April at 4:00pm
Provided by Think Employment
Description
This is a free training course starting on 15th April 2019.
Training runs Monday to Friday 9:30am-4:00pm from our learning centre in Leeds.
Training will cover the basics of Sales and Customer Service.
Learners will also benefit from our in-house recruitment service to help them find a job.
 
 
To be eligible for this course you must:
Be over the age of 19
Have lived in the UK or EU for at least 3 years
Be in receipt of a work related benefit or on a low income wage
Venue Think Employment Leeds
Think Employment Leeds Unit 4, St David’s Court David Street, Leeds LS11 5QA
Learning outcomes Customer Service. Communication Skills. Understanding the Sales Cycle. Selling Lawfully and Ethically. Understanding Marketing.
Suitable for Anyone looking to get into a Customer Service or Sales oriented job.
How to book To book, call Think Employment on 0800 433 7042.
Cost Free

Free Customer Service Training

23 April at 9:30am to Friday 26 April at 4:00pm
Provided by Think Employment
Description
This is a free training course starting on 23rd April 2019.
Training runs Tuesday to Friday 9:30am-4:00pm from our learning centre in Leeds.
Training will cover the basics of Customer Service.
Learners will also benefit from our in-house recruitment service to help them find a job.
 
To be eligible for this course you must:
Be over the age of 19
Have lived in the UK or EU for at least 3 years
Be in receipt of a work related benefit or on a low income wage
Venue Think Employment Leeds
Think Employment Leeds Unit 4, St David’s Court David Street, Leeds LS11 5QA
Learning outcomes Principles of Customer Service. Delivering efficient and reliable customer service. Understanding customer needs and expectations. Receiving and transferring calls.
Suitable for Anyone looking for a customer service oriented role.
How to book To book, call Think Employment on 0800 433 7042.
Cost Free.

Free Hospitality Training

23 April at 9:30am to Friday 26 April at 4:00pm
Provided by Think Employment
Description
This is a free training course starting on 23rd April 2019.
 
Training runs Monday to Friday 9:30am-4:00pm from our learning centre in Leeds.
Training will cover the basics of Hospitality.
Learners will also benefit from our in-house recruitment service to help them find a job.
 
To be eligible for this course you must:
Be over the age of 19
Have lived in the UK or EU for at least 3 years
Be in receipt of a work related benefit or on a low income wage
Venue Think Employment Leeds
Think Employment Leeds Unit 4, St David’s Court David Street, Leeds LS11 5QA
Learning outcomes Intro to Hospitality. Delivering efficient and reliable customer service. Basic food and drink preparation. Digital and ICT skills in the hospitality industry.
Suitable for Anyone who is wanting to find a job in the Hospitality industry.
How to book To book, call Think Employment on 0800 433 7042.
Cost Free.
Provided by Horizon Risk Consultancy Ltd
Description This qualification is regulated in England by Ofqual. Candidates who successfully pass the exam will receive a certificate accredited by Highfield Qualifications.
Venue 3M Buckley Innovation Centre
Firth Street, Huddersfield, United Kingdom, HD1 3BD
Learning outcomes The candidates will learn about: Basic microbiology Food poisoning and foodborne disease Contamination and prevention Purchase to service Personal hygiene Design and construction Food pests and controls Cleaning and disinfection Food safety legislation
Suitable for This course is essential for anyone working in a catering, hospitality or retail setting (or those about to start work in the industry) where food is prepared, cooked and handled. Candidates will be equipped with the practical skills necessary to work safely with food. It is also appropriate for those providing services to catering premises including pest-control operators, maintenance engineers, cleaners, and laundry and delivery personnel.
How to book Please email us at info@horizonriskconsultancy.com to book the course.
Cost Course fee: £125, No VAT to add. Course fee includes a Highfield textbook, handouts, exam fee and certificate.

Free Care Training Course

29 April at 9:30am to Friday 3 May at 4:00pm
Provided by Think Employment
Description
This is a free training course starting on 29th April 2019.
Training runs Monday to Friday 9:30am-4:00pm from our learning centre in Leeds.
Training will cover the basics of working in Care.
Learners will also benefit from our in-house recruitment service to help them find a job.
 
To be eligible for this course you must:
Be over the age of 19
Have lived in the UK or EU for at least 3 years
Be in receipt of a work related benefit or on a low income wage
Venue Think Employment Leeds
Think Employment Leeds Unit 4, St David’s Court David Street, Leeds LS11 5QA
Learning outcomes Understanding values and responsibilities of a social care worker. Delivering efficient and reliable customer service. Job roles within the Care sector. Addressing customer needs and expectations. Equality and Diversity in the workplace.
Suitable for
How to book To book, call Think Employment on 0800 433 7042.
Cost Free.

Free Retail Training

29 April at 9:30am to Friday 3 May at 4:00pm
Provided by Think Employment
Description
This is a free training course starting on 29th April 2019.
Training runs Monday to Friday 9:30am-4:00pm from our learning centre in Leeds.
Training will cover the basics of Retail.
Learners will also benefit from our in-house recruitment service to help them find a job.
 
To be eligible for this course you must:
Be over the age of 19
Have lived in the UK or EU for at least 3 years
Be in receipt of a work related benefit or on a low income wage
Venue Think Employment Leeds
Think Employment Leeds Unit 4, St David’s Court David Street, Leeds LS11 5QA
Learning outcomes Understanding the business of Retail. Hows to provide excellent customer service. Important health, safety and security information in Retail. Understanding the retail selling process. Equality and Diversity in the workplace.
Suitable for Anyone looking to get into a job in retail.
How to book To book, call Think Employment on 0800 433 7042.
Cost Free.

Free Employment Pathways Training

7 May at 9:30am to Friday 10 May at 4:00pm
Provided by Think Employment
Description

This is a free training course starting on 7 May 2019.

Training runs Tuesday to Friday 9:30am-4:00pm from our learning centre in Leeds.

Those who complete this course will be eligible for a free 'pathway' including:

  • Sage Bookkeeping
  • Digital Tachograph card
  • Basic Food Hygiene
  • Standard DBS
  • CSCS card
  • Driving licence theory test
  • Asbestos Awareness
  • Provisional Driving licence

Learners will also benefit from our in-house recruitment service to help them find a job.

Venue Think Employment Leeds
Think Employment Leeds Unit 4, St David’s Court David Street, Leeds LS11 5QA
Learning outcomes Life and Living Skills Money Management Equality and Diversity in the workplace Plus 1 free pathway
Suitable for Suitable for people who are unemployed and looking for work. To be eligible for this course you must: Be over the age of 19 Have lived in the UK or EU for at least 3 years Be in receipt of a work related benefit or on a low income wage
How to book To book, call Think Employment on 0800 433 7042.
Cost Free**if you meet our eligibility criteria (worth £199)
Provided by Leeds Wellbeing Week / The Self Leadership Initiative
Description Choosing the language of solutions.

In this workshop, we will review a model of Non-Violent Communication (NVC) which is used to help us state our needs in a non-judgemental and non-threatening way. By doing so, we can avoid many conflicts by simply focussing on the facts of how things are and collaborating on a solution forwards, rather than getting caught up in the language of blame or hurt.

Over the course of this workshop, you will get the opportunity to work with others to practice changing your language and reflecting on real-life examples where a different way of communicating could have led to a more harmonious result.

Take away a tried and tested model for reducing conflict at work and at home.
Venue Wizu Workspace
Wizu Workspace The Leeming Building Entrance on Ludgate Hill Leeds LS2 7HZ
Learning outcomes - A model of non-violent communication - How to rephrase language to be less judgemental - How to stae your needs in an assertive but non confrontational way
Suitable for People over 16. This would be especially beneficial to employers, employees and families.
How to book https://www.eventbrite.com/e/communicating-with-less-conflict-tickets-61112485088
Cost Free

Free Customer Service+ Training

20 May at 9:30am to Friday 24 May at 4:00pm
Provided by Think Employment
Description

This is a free training course starting on 20th May 2019.

Training runs Monday to Friday 9:30am-4:00pm from our learning centre in Leeds.

Training will cover the basics of Sales and Customer Service.Learners will also benefit from our in-house recruitment service to help them find a job.

Venue Think Employment Leeds
Think Employment Leeds Unit 4, St David’s Court David Street, Leeds LS11 5QA
Learning outcomes Delivering customer service Communications skills in sales Understanding the sales cycle Selling lawfully and ethically Understanding marketing Equality and diversity
Suitable for Suitable for people who are unemployed and looking for work. To be eligible for this course you must: Be over the age of 19 Have lived in the UK or EU for at least 3 years Be in receipt of a work related benefit or on a low income wage
How to book To book, call Think Employment on 0800 433 7042.
Cost Free**if you meet our eligibility criteria (worth £199)
Provided by St Giles Trust
Description

We are in the position to be able to deliver Autistic Spectrum Disorder (ASD) training which we want to open out to partners and professionals working with women within the criminal justice system.This is being funded as part of our new service, Footsteps.As part of the bid, we have secured funding to provide ASD awareness training for professionals. The next training will take place in Yorkshire on Wednesday 3rd July 2019. This will take place in the St Giles Trust training room, within the Leeds Media Centre, Leeds, LS7 3HZ.
 

We will be offering a morning session 9.30am-12.30pm for professionals who have little or no experience of supporting women with ASD. During this session you will receive an understanding of the issues faced by women with autism, involved with the criminal justice system, and how best to support them.
We will also be offering an afternoon session 1.30pm-4.30pm for professionals who already have some experience of this client group and would like to further develop this knowledge.
 

Venue St Giles Trust - Yorkshire
Leeds Media Centre 21 Saville Mount Leeds LS7 3HZ
Learning outcomes
Suitable for AM session: Professionals who are interested in learning about autism in women within the criminal justice system. PM session: Professionals who would like to further develop their knowledge about autism in women within the criminal justice system.
How to book Email helen.foster@stgilestrust.org.uk to request an eventbrite invitation.
Cost Free
Provided by St Giles Trust
Description

We are in the position to be able to deliver Autistic Spectrum Disorder (ASD) training which we want to open out to partners and professionals working with women within the criminal justice system.This is being funded as part of our new service, Footsteps.As part of the bid, we have secured funding to provide ASD awareness training for professionals. The next training will take place in Yorkshire on Wednesday 3rd July 2019. This will take place in the St Giles Trust training room, within the Leeds Media Centre, Leeds, LS7 3HZ.
 

We will be offering a morning session 9.30am-12.30pm for professionals who have little or no experience of supporting women with ASD. During this session you will receive an understanding of the issues faced by women with autism, involved with the criminal justice system, and how best to support them.
We will also be offering an afternoon session 1.30pm-4.30pm for professionals who already have some experience of this client group and would like to further develop this knowledge.
 

Venue St Giles Trust - Yorkshire
Leeds Media Centre 21 Saville Mount Leeds LS7 3HZ
Learning outcomes
Suitable for AM session: professionals who have little or no experience of supporting women with ASD. During this session you will receive an understanding of the issues faced by women with autism, involved with the criminal justice system, and how best to support them. PM session: professionals who already have some experience of this client group and would like to further develop this knowledge.
How to book Email: helen.foster@stgilestrust.org.uk to request an eventbrite invitation.
Cost Free