All Training courses

Training of relevance to third sector organisations in Leeds from various providers. Note the quality of training is the responsibility of the providers. Providers can upload relevant courses via their Doing Good Leeds account.

Management Supervision Skills

29 November at 9:30am to 4:30pm, 2018
Provided by Community Links
Description This course will equip managers with the skills and knowledge to provide effective line management supervision. The course explores participants’ experiences of supervision and provides information about the elements that are essential for effective and enjoyable supervision.  A variety of motivational theories are discussed and participants will learn how to help their supervisees to identify and meet work related goals.  We also explore ways of managing poor performance and dealing with ‘difficult’ employees.
Venue CL Training Centre
Leeds LS8
Learning outcomes At the end of the course participants will be able to: • Describe their own experience, approach and attitudes to supervision • Identify the basic principles of effective supervision • Demonstrate active listening skills • Describe theories of motivation • Explain methods of managing performance
Suitable for This one-day course is aimed at managers who are interested in developing their skills in management supervision.
How to book To book your space please contact us at training@commlinks.co.uk
Cost £99 per delegate

Free Customer Service Training

1 April at 9:30am to Friday 5 April at 4:00pm
Provided by Think Employment
Description
This is a free training course starting on 1st April 2019.
Training runs Monday to Friday 9:30am-4:00pm from our learning centre in Leeds.
Training will cover the basics of Customer Service.
Learners will also benefit from our in-house recruitment service to help them find a job.
 
To be eligible for this course you must:
Be over the age of 19
Have lived in the UK or EU for at least 3 years
Be in receipt of a work related benefit or on a low income wage
Venue Think Employment Leeds
Think Employment Leeds Unit 4, St David’s Court David Street, Leeds LS11 5QA
Learning outcomes Principles of Customer Service. Delivering efficient and reliable Customer Service. Understanding customer needs and expectations. Receiving and transferring calls. Equality and Diversity in the workplace.
Suitable for
How to book To book, call Think Employment on 0800 433 7042
Cost Free
Provided by Voice Out Academy
Description Voice Out Academy are coming to Leeds City Centre for the first time ever to deliver the popular "Communicating with Impact" workshop in which delegates will learn how to manage nerves and speak with poise, persuasion and passion.

The Communicating with Impact is a one day workshop to help you to build effective working relationships with colleagues, raise your profile and increase your influence across the organisation.

We know that communicating with impact is a critical part of your working day, but how often have you reflected on whether you are making the impact you intend? Interacting with internal and external audiences can be challenging: your message may get lost, or people may simply not listen to what you say.

If you would like objective feedback on your communication skills, as well as the opportunity to test them in a series of challenging and stretching situations, this session is for you.
Venue St George's Centre
60 Great George St, Leeds LS1 3DL
Learning outcomes Understand how you come across to others Overcome stage fright Address to impress any audience Learn to speak with poise, passion and purpose Use body language that reinforces your positive communication. Understand how your mindset influences your communication and success. Learn strategies to manage nerves when speaking
Suitable for Front line staff Team Leaders/Senior Workers Managers Coaches/Mentors Entrepreneurs Speakers Consultants Trainers
How to book http://buytickets.at/voiceoutacademy
Click to book
Cost £50. Light lunch included.

Ecocycle Planning

16 April to Thursday 18 April
Provided by Together for Peace
Description “Look deep into nature and then you will understand everything better.” Albert Einstein.
 
What is it? The Ecocycle is an installation and full-participation experience in the stunning surroundings of Left Bank Leeds. It will help you plot the life and activities of your organisation, and your own life, against the rhythms and life-cycles of nature. Step away from day-to-day concerns to see the bigger picture, the wood AND the trees.
 
Venue Left Bank Leeds
Cardigan Road, Leeds LS6 1LJ
Learning outcomes Why experience the Ecocycle? Continual growth is proving to be a dangerous myth - it can bury you without revealing itself until the very last minute, when it may be too late to respond. Ecocycle Planning invites you - in addition to typical themes regarding growth or efficiency - to focus also on creative destruction and renewal. Where are the bottlenecks, where is potential? Which elements are starving for resources, which are rigid and hampering progress?
Suitable for Leadership teams of bigger organisations or whole teams of smaller ones. Or come on your own and share your insights with others. So you get the most out of your experience, you will be facilitated by experienced practitioners.
How to book How to book or find out more: Email: hello@t4p.org.uk Tel: 07930 364733; 07752 881833 Sessions are two hours long: 16th April: 9.30-11.30; 12.00-14.00; 14.30-16.30 17th April: 9.30-11.30 18th April: 9.30-11.30; 12.00-14.00; 14.30-16.30 If you are interested in booking an exclusive session for your organisation, please let us know as soon as possible and we will be in touch to discuss it with you.
Cost Cost: £40 per person. Reductions for groups of four or more. £500 for exclusive session (indicative cost).
Provided by Leeds Wellbeing Week / The Self Leadership Initiative
Description Choosing the language of solutions.

In this workshop, we will review a model of Non-Violent Communication (NVC) which is used to help us state our needs in a non-judgemental and non-threatening way. By doing so, we can avoid many conflicts by simply focussing on the facts of how things are and collaborating on a solution forwards, rather than getting caught up in the language of blame or hurt.

Over the course of this workshop, you will get the opportunity to work with others to practice changing your language and reflecting on real-life examples where a different way of communicating could have led to a more harmonious result.

Take away a tried and tested model for reducing conflict at work and at home.
Venue Wizu Workspace
Wizu Workspace The Leeming Building Entrance on Ludgate Hill Leeds LS2 7HZ
Learning outcomes - A model of non-violent communication - How to rephrase language to be less judgemental - How to stae your needs in an assertive but non confrontational way
Suitable for People over 16. This would be especially beneficial to employers, employees and families.
How to book https://www.eventbrite.com/e/communicating-with-less-conflict-tickets-61112485088
Cost Free
Provided by Charity Box
Description This CRM training session will equip your small charity or non-profit with the tools, skills and confidence you need to make CRM software work for you. We’ll be starting with the basics, running through key definitions and best practices before giving some live, interactive examples of a CRM workflow in action. Engagement and questions throughout are encouraged as to give you as many useful takeaways as possible.

Book through Tickets for Good, who donate a portion of your fee to various charities: https://events.ticketsforgood.co.uk/events/1409-crm-training-for-charities
Venue Voluntary Action Leeds
VAL You, Stringer House , 34 Lupton Street , Leeds
Learning outcomes * Gain a greater understanding of how CRM can benefit your organisation and stakeholders * Learn the skills, tools and confidence you need to integrate and maintain a CRM * Take part in a live CRM demonstration * Learn how to overcome common objections and win support for CRM integration within your team and senior management. All delegates are offered a free 45 minute post-training consultation with the trainer.
Suitable for The session is ideal for those working with data, crafting supporter journeys or responsible for internal and external comms. It may also be of interest to decision-makers such as trustees who wish to know more about the process of integrating a CRM into the organisation.
How to book https://events.ticketsforgood.co.uk/events/1409-crm-training-for-charities
Cost £35 early bird, £40 full price