Third Sector Leeds

 

Citizens Advice now have dedicated Energy advisers working as part of a project with Newcastle Citizens Advice and Northern Powergrid to help clients in Leeds, Wakefield, Calderdale, Kirklees and the North East.

 

The Energy advisers can help you:

• Understand your bill or tariff;
• Maximise your income through benefits and debt advice;
• Reduce your fuel debts through negotiating with creditors and securing charitable or other assistance;
• Access increased support through the Priority Services Register, Warm Homes Discount, tariff checks, charity applications, etc;
• Resolve disputes with Energy Suppliers;
• Make a complaint to Energy Suppliers and the Energy Ombudsman; and
• Reduce future fuel costs by accessing support from Green Doctor and other appropriate services.

 

Contact the Energy advisers:

• Call Citizens Advice’s Energy Affordability line on 0800 448 0721
  (Telephone services are open Monday – Friday, 9am – 5pm)
• Send Citizens Advice a query using their online form
• Use Citizens Advice’s webchat service
• Access Citizens Advice’s online self-help guides

Please have as much information available as you can when you contact Citizens Advice about energy affordability – for example, recent fuel bills or letters from your energy providers.

Voluntary Action Leeds

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