Find what you are looking for

Energy Affordability Helpline

Added: 15/03/2022

Voluntary Action Leeds

Third Sector Leeds


Energy Bills image

Citizens Advice now have dedicated Energy advisers working as part of a project with Newcastle Citizens Advice and Northern Powergrid to help clients in Leeds, Wakefield, Calderdale, Kirklees and the North East.


The Energy advisers can help you:

  • Understand your bill or tariff;
  • Maximise your income through benefits and debt advice;
  • Reduce your fuel debts through negotiating with creditors and securing charitable or other assistance;
  • Access increased support through the Priority Services Register, Warm Homes Discount, tariff checks, charity applications, etc;
  • Resolve disputes with Energy Suppliers;
  • Make a complaint to Energy Suppliers and the Energy Ombudsman; and
  • Reduce future fuel costs by accessing support from Green Doctor and other appropriate services.


Contact the Energy advisers:

  • Call Citizens Advice’s Energy Affordability line on 0800 448 0721
    (Telephone services are open Monday – Friday, 9am – 5pm)
  • Send Citizens Advice a query using their online form
  • Use Citizens Advice’s webchat service
  • Access Citizens Advice’s online self-help guides

Please have as much information available as you can when you contact Citizens Advice about energy affordability – for example, recent fuel bills or letters from your energy providers.

Voluntary Action Leeds

We’d love you to join our E-newsletter

Get news and opportunities straight to your inbox

"*" indicates required fields

You can follow us on social media too
Twitter Feed